Clinical UX consulting for complex healthcare problems.
I help healthcare organisations reduce clinical risk, improve workflows, support behaviour change and make better decisions about digital products, services and systems.
From a difficult question to a safer, clearer way forward.
Clinical UX sits where healthcare, design, behaviour, technology and organisational decisions meet.
Healthcare is complicated. So are the problems within it.
Poor adoption, a difficult workflow, low engagement or a frustrating digital experience may be symptoms of deeper problems that have not yet been understood or addressed.
Healthcare is a sociotechnical system. People, technology, processes, organisations and clinical environments all depend on each other. Change one part, and you can create positive or negative effects somewhere else.
That is why my work starts by understanding what is really happening before deciding what needs to change.
Does any of this sound familiar?
You do not need to diagnose the problem before getting in touch. These are simply common starting points.
“We have a promising idea, but we are not sure what to build.”
Clarify the problem, the people affected, the evidence needed and what should happen next.
“It works in a demo, but not in real healthcare.”
Understand clinical workflows, environments, constraints and unintended consequences.
“People are not using it as we expected.”
Explore behaviour, motivation, friction, trust, access and the wider service around the product.
“We need to reduce risk before we scale.”
Find usability, workflow, behavioural, equity and clinical risks while they are still easier to change.
“We need stronger Clinical UX leadership and ways of working.”
Improve governance, decision-making, team capability and how Clinical UX evidence moves into delivery.
“Never have I met someone who lives and breathes their craft like Gyles. His passion and devotion to clinical UX has been clear to all for over a decade and he’s acknowledged as a pioneer and leader in this field.
Gyles's practice is founded on clinical evidence, design excellence and ultimately on deep empathy for all involved in receiving and providing healthcare.”
Flexible support, shaped around the problem.
These are common ways of working, not fixed packages. We can use one model or combine them as the work develops.
Fractional Clinical UX leadership
Embedded strategic support when you need senior Clinical UX leadership without adding a full-time executive role.
- Strategic de-risking and decision support
- Clinical UX governance and ways of working
- Team leadership, coaching and capability
- Connecting product, clinical, design and technology
- Supporting strategy from board level through delivery
Targeted consulting projects
Focused work around a clear problem, decision, product, service or stage of delivery.
- Research and strategic discovery
- Clinical workflow mapping
- Clinical heuristic evaluation
- Behaviour change and health equity
- Localisation, prototyping and service improvement
Advisory & capability building
Help your people build stronger Clinical UX practice and make better decisions without depending on external support forever.
- Leadership and specialist advisory
- Team workshops and training
- Mentoring for UX and product teams
- Standards, processes and governance
- Clinical UX maturity and ways of working
Consulting is scoped around the problem, not sold as a fixed package.
Each challenge is different. Once I understand what is happening, I can recommend the lightest useful form of support and provide a clear scope and fee.
That may be a focused piece of work, a longer project, or ongoing fractional support.
Start with a conversation
Tell me what is happening, what you are trying to change and what feels uncertain.
Define the real problem
We clarify the people, workflows, risks, evidence, decisions and organisational context involved.
Choose the right way of working
I recommend a proportionate approach: project work, advisory support, capability building or a fractional relationship.
Agree a clear scope
You receive a clear view of the work, outcomes, level of involvement and fee before we begin.
Start with the Clinical UX Pulse Check.
The free Pulse Check gives you a quick view across six areas of Clinical UX practice. It can help you spot strengths, gaps and areas worth exploring before we talk.
Tell me what is happening.
You do not need to know which service you need. Tell me what you are trying to change and where things feel stuck.
Send a consulting enquiry
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