Services
The right expertise, in the right way.
Engage Gyles for strategic advice, hands-on delivery, assessments, customer relationships, education or ongoing support. You do not need to know exactly which service to request.
Organisations
Support for healthcare products, services and teams.
Clinical UX consulting
Strategy, hands-on UX research and design, expert evaluation, organisational maturity assessment, advisory and fractional leadership.
Explore this support →Healthcare customer success
Customer discovery, pilots, onboarding, stakeholder relationships, adoption and account development.
Explore this support →Training and workshops
Custom training, practical exercises, team facilitation and development delivered through Gyles’ consulting practice.
Explore this support →Clinical UX Review · £750
Independent, holistic appraisal with evidence-informed findings, actionable priorities and a 60-minute discussion.
Explore the Review →Fractional Clinical UX Leadership
A committed senior Clinical UX partner for 8, 20 or 40 hours each month, including guidance, practical work and team development.
View monthly options →What you can commission
A practical outcome—not just specialist advice.
Each engagement begins with the decision or improvement you need. The proposed work defines responsibilities, outputs and how the findings or support will be used.
An actionable review
A prioritised assessment of a product, workflow or organisational Clinical UX practice—with recommendations and a discussion of next steps.
Research or design delivery
Interviews, usability evaluations, workflow mapping, UX design and UI design or service improvements carried out personally by Gyles.
Stronger people and relationships
Targeted training, continuing UX leadership or healthcare customer-success support matched to your team and customers.
AI-enabled healthcare
The right problem. The right technology. The right safeguards.
Clinical UX support includes evaluating the human-facing experience of AI-enabled healthcare solutions: whether AI is needed, whether its use is understandable and appropriate, how decisions are overseen and which unintended harms or inequities need investigating. Gyles also works with non-AI approaches where they better serve the need.
A clinical perspective beyond UX methods
Clinical risk, behaviour change and health equity are central to the work.
UX research, UX design and UI design are different disciplines. Gyles can contribute to each as appropriate, while adding three specialist perspectives that matter particularly in healthcare.
Clinical risk reduction
Identify where interfaces, information, task flows or real-world conditions may contribute to error or harm. Explore the consequences and what evidence or safety input is needed next.
Healthcare behaviour change
Examine capability, opportunity, motivation and practical barriers to intended behaviour. Design support around people’s circumstances, not assumptions about why they do or do not act.
Health equity
Look at whose experiences are absent and how access, disability, culture, language or resources shape care. Use that evidence to guide more inclusive choices.
Engagement options
Choose the kind of support you need.
A defined project
A clear question, research activity, design challenge or deliverable with an agreed scope.
Advice and supervision
Specialist support for decision-makers and teams who retain delivery ownership.
Fractional leadership
Ongoing responsibility for agreed work, leadership or delivery without a full-time appointment.
Partnership delivery
Collaborate on proposals, projects or client relationships through a separate partnership arrangement.
For individuals
Support for the work you do and the career you want.
UX Mentoring & Coaching
Develop judgement, improve practice and work through real UX challenges. Sessions from £120.
Explore this support →Career Coaching
Clarify direction, explore transitions and develop your applications and interview approach. Sessions from £120.
Explore this support →Collaboration
Looking for a specialist partner?
Agencies, consultancies, accelerators, investors and healthcare businesses can explore joint work, complementary capabilities and collaborative opportunities.
Explore partnershipsStart a conversation
There is no need to choose a service first.
Tell Gyles what you are considering and explore which approach might fit.