Elevating Clinician & Patient Experience
CLinical UX & Digital Health Consulting
Healthcare is not consistently providing the outcomes clinicians and patients deserve. Expectations are not being met the way they should, or worse, expectations are being lowered due to such power experiences.
Clinician and patient experience can and should be better, and that is where Clinical UX comes in. As a niche within healthcare UX, Clinical UX focuses on the experiences clinicians and patients have with healthcare technology and services. Clinical UX involves specialist research, design and strategy services, clinical risk can be identified and rectified. Clinical UX consulting services are most effective when paired with of digital health consulting services since Clinical UX and digital health are intricately linked.
This service is offered to digital health entrepreneurs, startups, healthcare providers, pharmaceutical and beyond. If a project involves improving the outcomes of clinicians or patients, Dr Gyles can help.
“Dr Gyles Morrison MBBS MSC has been part of my projects, he’s my go to UX expert. I am always confident to consult Dr Morrison. His depth of knowledge is reassuring and his delivery always spot on. Beyond this, he’s a great, jolly good human.”
Dotun Adeoye
CEO @ 235 Digital
and Business Growth Strategist
Nigeria and United Kingdom
Reduced Clinical Risk
Identify and mitigate clinical risk before harm is caused
Improved Workflows
People and processes work more efficiently
Better Health Outcomes
Measureable improvements in health and wellbeing
Clinical UX consulting services can solve a variety of problems for individuals, teams and organisations. These include:
- Limited experience with clinician or patient facing products and services
- Lacking confidence or effectiveness when working on healthcare projects.
- Little or no standardised UX processes, causing confusion and wastage of time.
- Regularly working on of failing or failed projects.
- Limited uptake of launched products and services
- Impostor syndrome and questioning of one’s ability and value.
“Never have I met someone who lives and breathes their craft like Gyles. His passion and devotion to clinical UX has been clear to all for over a decade and he’s acknowledged as a pioneer and leader in this field. Gyles’s practice is founded on clinical evidence, design excellence and ultimately on deep empathy for all involved in receiving and providing healthcare.”
Dominic Pride
Founder @ Notion Direct Consulting
and Veteran Digital Strategist
United Kingdom
With over a decade of experience in healthcare, digital transformation, and human-centered design, Dr Gyles offers specialised consulting services to support clients crafting effective, clinician and patient-facing healthcare technology and services. From strategic planning to hands-on UX management, Clinical UX consulting services are designed to address ya client’s unique challenges, ensuring technology and services meet clinical and patient needs with efficiency and impact.
Clinical UX Management
This service ensures effective execution and ongoing refinement of UX initiatives. Dr Gyles works closely with client teams, overseeing the implementation of UX strategies, supervising UX professionals, coordinating with stakeholders, and managing project milestones to achieve impactful results.
Specific tasks include:
- Defining and maintaining UX processes,
- Hiring, onboarding and supervising UX professionals
- Reviewing current UX work through design critique and project reviews
- Measure UX success and identify areas for ongoing improvement.
Clinical UX Strategy
This service helps clients develop actionable, data-driven UX strategies that elevate both clinician and patient experiences. This generally means assessing a client’s current systems, and pain points, and leveraging insights from clinical workflows and patient journies to craft tailored strategies that integrate seamlessly into healthcare environments.
Specific tasks include:
- Concept audits to review new product and service ideas
- Digital health market analysis for new business opportunities
- Vision and UX process definition
- Clinical and patient risk assessment
Clinical Product Management
This service supports clients in effectively managing and optimizing healthcare products throughout their lifecycle, ensuring they meet both clinical and user needs. This often involves coordinating with cross-functional teams, prioritizing product features, and overseeing continuous improvements based on clinician and patient feedback. By leveraging data and aligning with strategic goals, I help ensure products deliver value and enhance user satisfaction in clinical settings.
Specific tasks include:
- Product lifecycle management to align with evolving clinical needs
- Feature prioritisation and roadmap development
- Cross-functional team coordination for seamless project execution
- Product performance metrics and outcome measurement
“Dr. Morrison has vast experience in the clinical UX field and is passionate about mentoring and developing emerging UX talent. He has a treasure trove of resources, expertise and patience and his input is a must if you want to take your career to the next level.”
Dr Hillary Hines
Clinical UX Designer @ Ministry of Health & Wellness
Jamaica
Consulting Fees
After a FREE 30min consultation call, consulting services are charged on an hourly basis or monthly retainer. These services can involve any combination of Clinical UX Management, Clinical UX Strategy and Clinical Product Managment. Prices can accomodate various budgets, with discounts available for appropriate not-for profit
1 Hour
up to 4 hours- £200-£800 as a one-time payment
- Ideal for clients seeking a focused, short-term engagement.
- Perfect for clients needing rapid, high-impact insights on specific challenges, urgent consultations, or quick audits.
- This option is well-suited for initial project planning, answering specific UX questions, or providing targeted feedback.
5 hours
up to 9 hours- from £875/month or as a one-time payment
- Ideal for clients exploring new ideas or developing initial UX plans.
- Provides in-depth support for defined short-term projects or detailed analysis of clinical UX and digital health needs.
- This option offers time for comprehensive feedback on product ideas, strategy sessions, or smaller project tasks that require follow-up.
10 hours
up to 19- from £1500/month or as a one-time payment
- Ideal for clients needing short to medium-term engagement, or regular support.
- This package allows for deeper collaboration on projects requiring continuous insights, strategic planning, or iterative feedback across phases.
This is a great choice for clients needing support without a long-term contract.
20 hours +
- from £2500/month or as a one-time payment
Ideal for clients looking to integrate Clinical UX strategy into business operations.
As a retainer model, this option provides ongoing guidance, priority scheduling, and cost-effective support for large projects or continuous advisory needs.
Best suited for long-term projects or organizations seeking consistent support over time.